– Information we collect
– How we protect your information
– Why we need your information and how we use it
– Information Sharing and Disclosure
– Transfers of Personal Data Outside the EU
– Data Retention
– Your Rights
– How to contact us
Information we Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if you contact us directly.
If you provide us with the personal data of third parties (sending something as gift), you shall be responsible for having informed them and obtained their consent for using their personal information.
How we protect your Information
To maintain the accuracy of the personal data we collect and process, to prevent unauthorised access and ensure the lawful use of your information, we have both implemented appropriate physical, technical, and administrative measures.
Why We Need Your Information and How We Use It
*** When you buy something from us ***
We will use your personal data to manage your purchase by processing your orders and returns. We will also use your data in order to handle complaints and warranty matters for products.
The processing of your personal data is necessary to deliver the order to you.
We will process following categories of your information: name, shipping address, email, payment information
We store your data as long as Etsy makes them available on the Seller Platform.
*** When you contact us for customer service ***
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, Etsy messages and through social media.
We will process any information you provide to us, including the following: name, email address, postal address, purchase history, payment history, previous communication with us
The processing of your personal data is based on our legitimate interest and we store your data for five years.
*** When you sign up for our newsletter ***
If you subscribe to our newsletter we will use your personal data to send you discounts and offers, information surveys and invitations through email.
We will process following categories of personal information: name, email address
which newsletter you opened, what links you clicked
The processing of your personal data is based on your consent, and we will keep them until you withdraw your consent. You can opt out from the newsletter by clicking on the “unsubscribe” link in our newsletters.
*** When you follow us on Social Media ***
If you follow us on social media you indirectly distribute personal information to us. The processing of such personal data is based on your consent, and we will keep them until you withdraw your consent (unfollow us)
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances. Such partners are logistics, delivery and delivery service providers, customer service providers, financial organisations, anti-fraud organisations, technology providers.
*** Etsy ***
*** Delivery service providers ***
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
These are: Fedex (fedex.com), Hungarian Post (posta.hu)
*** Financial service providers ***
If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law. Such company is PayPal (Paypal.com)
*** Compliance with laws ***
We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
*** Direct marketing ***
If you subscribed to our newsletter, we will send you emails about discounts, new products and events.
Transfers of Personal Data Outside the EU
We may use third-party services in the US. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google and Facebook is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below
*** Access ***
You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
*** Change, restrict, delete ***
You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons, ) we will generally delete your personal information upon request.
*** Object ***
You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*** Complain ***
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, we, Anikó Katona and Edina Halmai, are the data controller of your personal information. If you have any questions or concerns, you may contact us at firstname.lastname@example.org. Alternately, you may mail us at:
Anikó Katona – Maros u. 26., H-1122 Budapest, Hungary
Edina Halmai – Pezsgő u. 9., H-1222 Budapest, Hungary
May 25, 2018